Policy & Document Library

40+ CQC and Ofsted compliant documents — each personalised to your agency and available for instant download.

🎯 Complete Policy Suite — All 40+ Policies + Expert Support — £349

Save over £1,000 vs buying individually. Every policy personalised to your agency — plus these FREE bonuses:

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Policies & Procedures

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POL01

Safeguarding Adults & Children Policy

Protects service users from abuse and neglect with reporting procedures.

CQC Reg 13Ofsted Protection Std
POL02

Whistleblowing (Speak Up) Policy

Enables staff to raise concerns about unsafe or illegal practice safely.

CQC Reg 17Public Interest Disclosure Act
POL03

Health & Safety Policy

Comprehensive health and safety management for registered care services.

CQC Reg 12HSWA 1974
POL04

Safer Recruitment Policy

Pre-employment checks, DBS, references, and right to work verification.

CQC Reg 19Ofsted Reg 26
POL05

Mental Capacity Act & Consent Policy

Five MCA principles, capacity assessments, best interests, DoLS, LPS.

CQC Reg 11MCA 2005
POL06

Data Protection & UK GDPR Policy

All 7 GDPR principles, data subject rights, breach procedures, ICO reporting.

CQC Reg 17UK GDPR/DPA 2018
POL07

Complaints & Compliments Policy

Complaint handling, investigation, escalation, and external bodies.

CQC Reg 16Ofsted Support Std
POL08

Equality, Diversity & Human Rights Policy

All 9 protected characteristics, Public Sector Equality Duty, reasonable adjustments.

CQC All KQsEquality Act 2010
POL09

Incidents, Accidents & Duty of Candour Policy

RIDDOR, CQC statutory notifications, Duty of Candour, root cause analysis.

CQC Reg 20RIDDOR 2013
POL10

Medicines Management Policy

Medicine storage, administration, controlled drugs, MAR completion, errors.

CQC Reg 12Medicines Act 1968
POL11

Infection Prevention & Control Policy

Standard precautions, outbreak management, notifiable diseases, PPE.

CQC Reg 12IPC Code of Practice
POL12

Nutrition & Hydration Policy

MUST screening, personalised meal plans, IDDSI, fluid monitoring.

CQC Reg 14NICE NG22
POL13

End of Life Care Policy

Advance care planning, DNACPR, Gold Standards Framework, bereavement.

CQC Reg 9NICE NG142
POL14

DoLS & Liberty Protection Safeguards Policy

Standard/urgent authorisations, managing authority duties, LPS transition.

CQC Reg 11MCA Sched A1
POL15

Dignity & Respect Policy

10 dignity principles, privacy during personal care, zero humiliation tolerance.

CQC Reg 10HRA Art 8
POL16

Missing Person / Missing from Care Policy

Absent vs missing, police notification, return interviews, county lines.

Ofsted Protection StdChildren Act 1989
POL17

Behaviour Management & Positive Support Policy

PBS, de-escalation, prohibited sanctions, RPI recording, trauma-informed care.

Ofsted Protection StdCHR 2015
POL18

Placement & Care Planning Policy

Regulation 5 care plans, PEP, health plans, pathway planning, review timescales.

Ofsted Support StdCPPCR 2010
POL19

Physical Intervention & Restraint Policy

Legal framework, accredited training, prohibited techniques, Reg 36 recording.

Ofsted Protection StdCHR Reg 20
POL20

County Lines, Exploitation & Trafficking Policy

NRM, National Referral Mechanism, Modern Slavery Act, contextual safeguarding.

Ofsted Protection StdModern Slavery Act 2015
POL21

Self-Harm & Suicide Prevention Policy

Trauma-informed approach, safety planning, emergency services thresholds, Ofsted notification.

Ofsted Protection StdNICE NG225
POL22

Substance Misuse Policy

Harm reduction, drug testing, needle exchange, referral pathways, searches policy.

Ofsted Protection StdMisuse of Drugs Act 1971
POL23

HSE COSHH Policy

COSHH assessments, hazardous substances, control measures, staff training.

COSHH Regs 2002HSWA 1974
POL24

Manual Handling Policy

Moving and handling risk assessments, equipment, training, incident reporting.

Manual Handling Regs 1992HSWA 1974
POL25

First Aid Policy

First aid provision, trained staff requirements, equipment checks, AED.

First Aid Regs 1981HSWA 1974
POL26

Medication Errors Policy

Error reporting, investigation, learning, near misses, CQC/Ofsted notification.

CQC Reg 12NICE NG5
POL27

Dignity & Respect (Adult Care) Policy

Person-centred approach, privacy, communication, cultural competence.

CQC Reg 10HRA 1998
POL28

Person-Centred Care Policy

Individual care planning, preferences, goals, review cycles, co-production.

CQC Reg 9Care Act 2014
POL29

Advocacy Policy

Independent advocacy, IMCAs, complaint advocacy, mental health advocacy rights.

CQC Reg 9Care Act 2014 s68
POL30

Sexual Health Policy (Young People)

Age-appropriate RSE, contraception access, exploitation indicators, confidentiality.

Ofsted Support StdChildren Act 1989
POL31

Confidentiality & Information Sharing Policy

Consent, public interest, multi-agency sharing, thresholds, record keeping.

UK GDPRLASSA 1970
POL32

Risk Assessment Policy

Generic and individual risk assessments, review cycles, governance reporting.

CQC Reg 12HSWA 1974
POL33

Business Continuity Policy

Risk scenarios, emergency contacts, critical functions, recovery plans, testing.

CQC Reg 17Civil Contingencies Act 2004
POL34

Social Media & Technology Policy

Staff use, personal devices, BYOD, monitoring, disciplinary framework.

CQC Reg 17UK GDPR
POL35

Keyworking Policy

Named keyworker role, relationships, records, frequency, evaluation.

Ofsted Support StdCHR 2015
POL36

Family Contact & Visits Policy

Contact arrangements, supervised visits, restrictions, recording, GDPR.

Ofsted Support StdChildren Act 1989
POL37

Fire Safety Policy

Fire risk assessment, evacuation procedures, fire warden duties, drills.

Regulatory Reform (Fire Safety) Order 2005HSWA 1974
POL38

Lone Working Policy

Risk assessment, check-in procedures, GPS/buddy system, incident reporting.

CQC Reg 12HSWA 1974
POL39

Supervision & Appraisal Policy

Frequency, format, performance management, professional development, records.

CQC Reg 18Ofsted Leadership Std
POL40

Training & Development Policy

Mandatory training matrix, induction, CPD, competency assessment, records.

CQC Reg 18Ofsted Leadership Std

Statements of Purpose

Statutorily required documents for CQC and Ofsted registration — personalised to your service. £75 each.

SOP01

Statement of Purpose: Domiciliary Care Agency

CQC Registration Regulations 2009 Reg 12. Legal name, regulated activities, staffing, quality assurance.

CQC RequiredReg Regs 2009
SOP02

Statement of Purpose: Residential Care Home

CQC Registration Regulations 2009. Number of beds, facilities, therapeutic activities, visiting arrangements.

CQC RequiredReg Regs 2009
SOP03

Statement of Purpose: Supported Living (18+)

Individual tenancy arrangements, person-centred support, community integration, staffing ratios.

CQC RequiredCare Act 2014
SOP04

Statement of Purpose: Supported Accommodation (16-17)

Supported Accommodation (England) Regulations 2023. All mandatory Ofsted SOP requirements.

Ofsted RequiredSA Regs 2023
SOP05

Statement of Purpose: Children's Home

Children's Homes Regulations 2015 Schedule 1 full statutory requirements.

Ofsted RequiredCHR 2015 Sched 1
SOP06

Statement of Purpose: Early Years / Childcare

Childcare Act 2006, EYFS framework, key person system, SENCO, settling-in procedures.

Ofsted RequiredChildcare Act 2006

Operational Forms & Templates

Essential forms for day-to-day compliance documentation. Available individually or as a complete pack for £99.

FORM01

Safeguarding Concern / Referral Form

Date/time, concern details, action taken, DSL signature, external referral.

CQC Reg 13Ofsted Protection Std
FORM02

Incident & Accident Report Form

Nature of incident, RIDDOR reportable, CQC/Ofsted notification required, review.

CQC Reg 17RIDDOR 2013
FORM03

Complaint Form

Complainant details, investigation outcome, escalation, satisfaction.

CQC Reg 16Ofsted Support Std
FORM04

Staff Supervision Record

Performance, wellbeing, training needs, objectives, both signatures.

CQC Reg 18Ofsted Leadership Std
FORM05

Individual Risk Assessment Form

Hazard, likelihood, severity, risk rating (L×S), controls, residual risk.

CQC Reg 12HSWA 1974
FORM06

Medication Administration Record (MAR) Sheet

31-day grid, controlled drug witness column, stock balance, allergy alert.

CQC Reg 12Medicines Act 1968
FORM07

DBS & Pre-Employment Checks Tracker

DBS certificate, Update Service, references, right to work, induction sign-off.

CQC Reg 19Ofsted Reg 26
FORM08

Staff Training Matrix

RAG status — Red overdue, Amber due, Green current. All mandatory subjects.

CQC Reg 18Ofsted Leadership Std